The influence of quality management standards on customer satisfaction in hotels. Journal of Tourism Analysis Revista de Análisis Turístico (JTA), [S. l.], v. 31, n. 1, 2024. DOI: 10.53596/bz36g655. Disponível em: https://analisis-turistico.aecit.org/index.php/AECIT/article/view/452.. Acesso em: 23 oct. 2024.