Innovation in tourism distribution ecosystem: The roles of intermediaries and new agents

Authors

DOI:

https://doi.org/10.53596/v1zyzt16

Abstract

Tourism distribution is facing new challenges characterised by accelerating innovation cycles, a shift from traditional to digital business models, and ever-deepening technical know-how, which provide organisations with new opportunities to expand their capabilities and become more competitive. We aim to achieve a comprehensive and updated synthesis of current research approaches to innovation in tourism distribution ecosystems and provide proposals for future studies. This is one of the first thematic reviews to concentrate on how the tourism distribution ecosystem can be understood comprehensively through the application of the 6C framework. The study aims to conduct an in-depth review of 53 selected papers obtained from a specific search criterion employed across widespread repositories of Scopus and Web of Science databases, capturing the period from Jan 2001 to August 2023. In business ecosystems, advancements in information and communications technologies have triggered radical innovations in tourism distribution with the emergence of players with new business models. This affects traditional players who must innovate to remain competitive. An organisational analysis shows that new online players lead product innovation, whereas traditional distributors rely more on process innovation. Organisational innovation has emerged as necessary for both.

Author Biographies

  • Asunción Fernández-Villarán, Universidad de Deusto

    She is Associate Professor in the Faculty of Social and Human Sciences of the University of Deusto (Spain). She holds a PhD in Economic and Business Sciences, a Master in Advanced Management from UD and a Master in Marketing and Tourism from UNED. She is coordinator of Tourism Degree. She has been the Director of the UD Department of Tourism for 9 years. She was the Principal Investigator of the Tourism research team. She is a member of the Leisure , Culture and tourism for social transformation research team, recognized by the Basque Government with the A category. Her research focuses on business management, tourism intermediation, innovation in tourism and tourism for all, always seeking to improve the quality of life and management. 

  • Macarena Cuenca Amigo, Universidad de Deusto

    Macarena Cuenca is a member of the Management Department and lectures on on the Bachelor’s degree programme in Business Administration at the University of Deusto in Bilbao. She has been visiting lecturer at Aston Business School and at the Czech University of Life Sciences Prague. She also lectures on several Master’s degree programmes such as European and International Business Management at Deusto Business School where she teaches Organisation Design and on the Master’s degree in Human Resources, giving the subject Organisational Structure. She has also been visiting lecturer on the Master’s degree programme in Cultural Management at the Estonian Academy of Music and Theatre (Tallin, Estonia). She is a member of the Leisure , Culture and tourism for social transformation research team where she takes part in several Spanish and European projects. Her focus area is cultural audience development, which was the subject of her dissertation, defended in 2012. She has also written numerous articles on this subject. Within this specialist area, her participation in the ADESTE project and the Engage Audiences `project is outstanding, both of which are funded by the European Commission. She lectures on this specialist field in the PhD degree programme Leisure, Culture and Communication for Human Development and has supervised several PhD theses. She has also sat in doctoral examination boards at different Spanish universities. She works as a reviewer with several journals and as a member of scientific committees at congresses on a regular basis. Prof. Cuenca has given papers at numerous congresses and is the author of articles published in indexed specialist journals such as the following: Academia. Revista Latinoamericana de Administracion, Annals of Leisure Research, ARBOR. Ciencia, pensamiento y cultura, Cuadernos de gestión, International Review of Social Research or Revista de psicología del deporte, among others.

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Published

2024-01-17 — Updated on 2024-01-17

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Issue

Vol. 30 No. 2 (2023): JTA-Revista Análisis Turístico

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Artículos

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Copyright (c) 2023 Asuncion Fernández-Villarán Ara, Macarena Cuenca Amigo

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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

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How to Cite

Innovation in tourism distribution ecosystem: The roles of intermediaries and new agents. (2024). Journal of Tourism Analysis: Revista De Análisis Turístico (JTA). , 30(2). https://doi.org/10.53596/v1zyzt16